It is the EW guarantee that your jewelry is delivered free of quality defects. We do our best to guarantee that your pieces arrive perfect. Should your piece arrive with a defect, please reach out to us at help@ericawoolston.com so we can get this taken care of for you!

We stand behind the quality of our pieces. Erica Woolston offers a complimentary 30-day limited warranty on all fine jewelry purchases within the US. This warranty includes any quality issues that arise from a manufacturing defect, including loose diamonds or loose prongs, missing pavé stones, broken clasps and/or broken soft chain.

This warranty does not cover issues that arise from normal wear and tear, including but not limited to scratches, dents, stretched or kinked chains, misshapen bands, or cracked stones. Resizes, lost or stolen pieces are also not covered by this warranty.

For issues with any of your EW pieces, please email help@ericawoolston.com for instructions on how to proceed with your repair.

Please kindly note that any work performed on our pieces by anyone outside of Erica Woolston will void this warranty.