CARE

QUALITY & CARE

My bracelet stretched out. May this be repaired?

Yes. Every order is handmade to order; therefore, we do charge for this service. However, if you feel your order is damaged or deemed to be defective, please contact us at help@ericawoolston.com within 30 days of purchase. Friendly reminder all gold-filled items are tarnish resistant… The letters/colored beads/charms are subject to fading if exposed to liquids. Please include photos of the damaged item(s) for review. Note that Erica Woolston is not responsible for maintenance or improper care of the jewelry. Please view gold-filled FAQ for more details.

What is Gold-filled? Will it tarnish?

Gold-filled jewelry is the highest quality and value, just under solid gold. Unlike gold-plated jewelry, gold-filled pieces have layers of gold - creating a more valuable and treasured.

Letters and colored czech beads are subject to fading if exposed to liquids. 

Gold-filled items are created using a gold alloy. This is a blend of gold and elements that gives the structure and durability to your pieces. Gold alone is a very soft material and most fine jewelry utilizes alloys for strengthening purposes.  Choosing gold-filled is the perfect alternative to a solid gold. Gold-filled provides the luxurious look and feel of gold at an affordable price. 

100% gold will not tarnish. Gold-filled jewelry is tarnish resistant, meaning its layers of gold prevent it from immediate color change and various reactions, however, the gold alloy in the jewelry has the ability to turn over time.

Gold-filled jewelry must not be exposed to harsh chemicals and ingredients as they may react to the metals. These include, but are not limited to, perfumes, lotions, nail polish remover, sunscreens, chlorine, cleaning products. Please allow for all beauty products to dry before wearing your jewelry. Like anything, the better you care for it, the better it will look and last. We do not offer exchanges for tarnished pieces, as the west of the jewelry is a reflection of its care versus the original product. With that said, if you experience complete tarnishing within 30 days of your purchase, please email help@ericawoolston.com.

What is Sterling Silver? Will it tarnish?

Similar to gold-filled, Sterling Silver jewelry is combined with an alloy metal(s). Sterling Silver is 92.5% silver with alloy making up the rest to provide the structure necessary for jewelry design. 100% silver will not tarnish. Sterling Silver jewelry is susceptible to tarnishing over time, as the alloy metals oxidize. Proper care will delay the formation of tarnish. 

Sterling Silver jewelry must not be exposed to harsh chemicals and ingredients as they may react to the metals. These include but are not limited to perfumes, lotions, nail polish remover, sunscreen, chlorine, hair care products, cleaning products. Please allow for all beauty products to dry before wearing your jewelry. Periodically cleaning Sterling Silver with a polish cloth will help return its original shine. When not wearing your jewelry, we recommend storing it in an airtight container. Like anything, the better you care for it, the better it will look and last. We do not offer exchanges for tarnished pieces, as the condition of the jewelry is a reflection of its care versus the original product. With that said, if you experience complete tarnishing within 30 days of your purchase, please email help@ericawoolston.com.

Fine Jewelry Care

From their meaningful symbolism to their brilliant shine, our fine jewelry pieces are intended for everyday wear. However, depending on lifestyle choices, precautions should be taken to ensure your pieces are as vibrant and pristine as the moment you first put them on. Our fine jewelry pieces are delicately designed to be staples for both individual and layered looks. We recommend removing these pieces during active hobbies such as swimming, contact sports, working out, etc. Cleaning recommendations include gently rinsing under warm water with mild dish soap before thoroughly patting dry with a soft polishing cloth and storing.

My fine jewelry piece broke. May this be repaired?

Yes, we help you restore your piece. Each repair will be fixed with a $20 service charge plus shipping. Please include photos of the damaged item(s) for review. Note that Erica Woolston is not responsible for maintenance or improper care of the jewelry. Please view our WARRANTY page.