RETURNS & EXCHANGES

RETURNS

All sales are final. Because each piece is customized & handmade to order, we do not offer returns, exchanges, or refunds once an order has been placed & a confirmation email has been received.

If you are unsure on sizing or have other inquiries about a product or your order, please contact us at help@ericawoolston.com before placing your order to ensure your purchase is accurate.

In the event that there is a manufacturing defect or part of your order is incorrect, please notify us within 3 days of delivery & we will be glad to help with any issues! All concerns for special requests will be made on a case-by-case basis at our sole discretion.

Approved order cancellations will incur a 3% processing fee.

In the rare event that a return is approved, it must be initiated within 5 days of delivery. Approved returns will be issued as store credit only, provided the item is returned promptly & in the same condition in which it was received. Items that do not meet these requirements may be refused, forfeited, or accepted with a nonrefundable deduction from the issued store credit.

Please note that original shipping charges are non-refundable.

Erica Woolston is not responsible for any jewelry not purchased directly from this website. Please contact the retailer or wholesaler from which you originally purchased your jewelry.

EXCHANGES

We can exchange bangles for a different size; customers are required to pay for return shipping.

If you ordered the incorrect size for your personalized bracelets, we do offer resizing for a service fee & return shipping cost. 

REPLACEMENTS

If you feel your order is damaged or deemed to be defective, please contact us at help@ericawoolston.com within 30 days of delivery & include photos of the damaged item(s) for review.

Replacements for damaged or defective items are available only for orders that included Route Package Protection at checkout. If, upon review, we determine that your item has a manufacturing defect & your order is covered by Route Package Protection, we will provide a replacement.

Please note that we are only able to provide one replacement per customer. This policy helps ensure that replacement requests are due to manufacturing defects rather than wear, accidental damage, or the quality of care at home. Erica Woolston is not responsible for jewelry maintenance, normal wear & tear, or improper care.

Any defective item approved for replacement must be returned within 14 days of receiving the replacement instructions. Failure to return the original item within this timeframe may result in a charge for the replacement item.

Please view CARE and FAQs for more details.

COUPONS

Coupon codes may be shared via Instagram. Coupon codes must be used at the time of placing the order and cannot be applied after the matter. 

Free shipping on orders over $100 do not require a discount code.