FAQs

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SHIPPING
How long will it take for my bracelet(s) to be made?
Each bracelet is handmade and ready to ship within 7 business days. During high order volumes, additional processing time may be necessary as all our pieces are handmade to order. Our bracelets are strung on elastic cord adding a slight stretch for easily rolling on and off your wrist. Please note if you need multiple EW keepsake bags, only one is provided per order. Erica Woolston is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. If applicable, the customer is responsible for any shipping fees.
 
Is EW Fine Jewelry made with real diamonds and real gold?
Each piece is handcrafted and manufactured in Dallas, Texas. Our expert jewelers use 14k gold, and high-quality E-G color, vs2 quality natural earth diamonds. The material we use in each piece must pass our test for everyday wear. All of our diamonds are sourced conflict free.
 
My bracelet hasn’t arrived! Did it get lost in the mail?
Every package is shipped via USPS. In the event that your package is lost/stolen/missing, please contact USPS to create a claim. Erica Woolston is not responsible for lost/stolen/missing packages.
 
Do you offer domestic and international shipping?
Yes, we currently ship everywhere! International shipping costs will be applied. Orders that are designated for International shipments may be subject to local taxes, customs, duties, and fees levied by the destination country, as the recipient of the shipment is responsible for all of the above fees. If for any reason, the recipient chooses to refuse a shipment from Erica Woolston, the customer is responsible for the original purchase and shipping charges, any fees added to the package, and the cost of returning the package to Erica Woolston.
 
 
TIPS & TRICKS
 
How do I get my bracelet(s) on and off?
For best wear please individually roll on and off your wrist. Bracelets must be rolled on & off one at a time to avoid stretching out. Our gold-filled beads are tarnish resistant, however, our colored letter beads are subject to fading. Expose to liquids at your own discretion. Please avoid exposing your pieces to perfumes and other harsh chemicals; this may cause a reaction to the metals.
 
I don’t know what size bracelet to order! How do I determine the correct size?
Please refer to our size chart guide. Please note size requests in the *Special Instructions* at checkout.
*If using PayPal to checkout, please email us help@ericawoolston.com to provide the *Special Instructions* note.
 
I would like to order initials instead of a name, how do I go about ordering it this way?
Please be as specific as possible when ordering. For example, if you would like a bead in-between initials, please enter in notes: A (bead) B (bead) C. If you would like a heart bead, please enter: A (heart) B.
Letters, numbers, and heart symbols available ONLY!
*If a “&” symbol is requested on your order, we will replace it with a heart symbol.  
 
The piece of jewelry I want is out of stock! What should I do?
New products, as well as best sellers, can sell out quickly, but we always plan restocks in the future. We recommend signing up for our restock notifications. Signing up for these notifications ensures you are the first to know when we plan to restock your desired jewelry piece. You can find this beneath the product details on the product page.
  
 
RETURNS/EXCHANGES
How can I return my jewelry?
We do not offer returns, exchanges, or refunds as all sales are FINAL. Every item is customized, handmade to order. If you are unsure on sizing or have other inquiries about a product, please contact us at help@ericawoolston.com PRIOR to placing an order to ensure your order is accurate.
 
My bracelet is here, but it’s wrong/damaged!
In the event that you received an incorrect or damaged product, please notify our team within 3 days of being delivered via email at help@ericawoolston.com
*If orders did not specify color letter beads desired, EW Team will use white letter beads.
 
My bracelets arrived, but I ordered the wrong size. Do you offer resizing?
Yes, we are happy to offer resizing! All of our pieces are handmade to order, therefore, we do charge for this service. Resizing is $8 per bracelet plus our return label of $5 for domestic shipping, $20 for international shipping.